Return & Refund Policy

Our Promise
Your satisfaction matters to us. If something isn't right with your order, we'll make it right.
Return Window
You may request a return or exchange within 30 days of receiving your order.
Eligibility
To be eligible for a return, items must be:
•
Unused and in their original condition
•
In the original packaging
•
Returned with proof of purchase (your order confirmation email)
Non-Returnable Items
The following cannot be returned for hygiene and safety reasons:
•
Opened or used beauty and personal-care products
•
Gift cards
How to Start a Return
1.
Email us at aurveel1@gmail.com with your order number and the reason for the return.
2.
We will reply within 2 business days with return instructions and the return address.
Do not send items back without contacting us first — we cannot process returns we are not expecting.
Return Shipping
•
If the item arrived defective, damaged, or wrong, we cover the return shipping and either replace the item or refund you in full.
•
For all other returns, the customer is responsible for return shipping costs. We recommend using a tracked service — we cannot guarantee receipt of items shipped without tracking.
Refunds
Once we receive and inspect your return, we will email you to confirm approval or rejection.
•
Approved refunds are issued to your original payment method within 5–10 business days.
•
Shipping charges are non-refundable, except when the return is due to our error (defective, damaged, or wrong item).
Exchanges
If you need a different item, we recommend returning the original item for a refund and placing a new order — this is the fastest way to get what you want.
Late or Missing Refunds
If you haven't received your refund after 10 business days from our confirmation email, first check with your bank or card provider — processing times vary. If it still hasn't appeared, contact us at aurveel1@gmail.com and we will look into it right away.
Questions
Contact us anytime at aurveel1@gmail.com — we are happy to help.